Nov. 11th 2008

Worldwide Insider

Worldwide's RGA policy and procedure

Policy: We will repair any Worldwide product, whether it is still under warranty or not. If it is under warranty, we will do it at no charge. If it is not under warranty, we will charge for a call tag (if one is required), we will charge for the repair and we will charge for the freight to send it back to you.

Procedure: We have an RGA form that must be completed and faxed in to us. This form asks for all of the descriptive information necessary to identify the product when it arrives here and tells us what we are supposed to do to it. Product type, quantity, color, number of boxes and whether or not a call tag is being requested., etc., are examples of the information we require.

After we receive the RGA request, we will issue a call tag for the product to be returned to us. As you know, a separate call tag is required for each box. In the current economic climate, we are requesting that if you have more than one item to be returned during a week, please consolidate into as few boxes as possible. We will be issuing call tags on Friday of each week so that our shipping department can group all RGA requests from the same customer together in order to avoid duplication of effort.

Of course, if you have an RGA "emergency", we can issue a call tag immediately.

We appreciate your business and understand that repair issues are part of the business and must be attended to promptly. However, we would rather maintain our low pricing for our products for your benefit than pay the money to UPS.

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